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Saga makes move to Tigerbay platform

Tigerbay, the reservation and e-commerce platform for specialist holiday operators and part of the ATCORE Group, has become the new technology partner for the Saga holiday brands - Saga Holidays, Titan Travel and Saga Cruise.  This is one of Tigerbay’s most significant deals to date, and is expected to extend over a 10 year period, as Saga has chosen the technology company, in part, for its future-proofed platform which has been built to withstand the continued growth and shifts of technology in the coming years.

Saga will be using the complete Tigerbay platform, initially rolling it out across Titan Travel who will make use of the existing extensive tours functionality of Tigerbay to manage its tours business. Saga Holidays will use new packaging functionality in its “Stay” business and the Saga Cruise brand will also implement the new technology to promote its cruise product. In addition, all three Saga brands will use Tigerbay’s latest API to enhance their current websites, and develop a new B2B website for agents.

Saga has chosen to migrate to Tigerbay from its current system in order to benefit from the tech provider’s advanced and flexible platform which has been developed specifically with specialist leisure operators in mind.

On signing this deal Carl Morgan, MD of Tigerbay, commented: “There is no doubt that the Saga brand is one of the best known in the UK – not just for holidays but for the range of quality services it offers its carefully targeted 50+ market. To be working with such a brand, and to have been chosen for our innovative, agile and reliable platform, is a testament to the hard work of the Tigerbay team, and the absolute dedication we put into everything we do.  

“For us, as with Saga, quality is hard-baked into all that we do.  This new partnership is truly a landmark one for us and we are proud to add Saga to our growing roster of truly great travel brands.”

Robin Shaw, CEO of Saga Travel commented “This is an exciting time for Saga Travel and we’re delighted to be working with Tigerbay. Following an extensive review of the software on the market we selected Tigerbay for their ability to support our current product as well as our future plans.”

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

    Turquoise Holidays

     

t: +44 (0)2921 672500
e: info@tigerbay.co.uk
Part of the ATCORE Group
+44(0)2921 672500info@tigerbay.co.uk