Careers

Careers at Tigerbay

We are always interested to hear from amazing people with experience in all aspects and grades of software support and production to join us.

We believe that with our exceptional technology and the right people on board we can deliver unrivalled customer satisfaction. In return we can offer a great location, flexible working hours and some of the best benefits in the sector.

Send us your CV and a covering letter detailing why you’d like to work with us to hr@atcoretec.com

Strictly no agencies please.

Current Vacancies

Product Specialist - Cardiff

What to expect in this role:

We are looking for an individual to join us and develop along an ambitious career path. There will be many opportunities for training and specialisation along the way. The work will be varied and interesting. For a career in tech, this is a great starting role.

Our ideal candidate will receive training and insight on:

  • How to use the Tigerbay software
  • Software production processes
  • our operator business processes
  • Skills to support tour operators in their use of our software

The duties & responsibilities of this role include:

  • Providing 1st line support to our customer base
  • Solving incoming queries using product knowledge
  • Testing product functionality and recreating user scenarios. Liaising with customers to understand their needs and issues
  • Updating the help desk ticket management system proactively
  • Undertaking support or project work, as assigned by Managers

Requirements

To be successful in this role, it would be great if you possess of the following characteristics:

There is no minimum qualification or previous experience in regard to this role. Instead, we seek very bright and very ambitious people. Strong written, verbal and analytical skills are highly desirable and a keen interest in Travel or Technology, or both, is advantageous. However, if you already have experience of working in a software house or provider on either implementation projects or product support then this could be the opportunity for you.

Why join Tigerbay:

In addition to a competitive salary, we offer a wide range of additional benefits, including employer matched contributory pension scheme, travel insurance, healthcare schemes, 25 days holiday, and many more.

Join in the creation of technologies that impact millions of travellers in a multi-trillion dollar industry. Be part of a highly motivated family and grow your career with the guidance of strong leadership.

To apply, please This email address is being protected from spambots. You need JavaScript enabled to view it. and a covering letter detailing why you are the right person for this role.

  • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

    Turquoise Holidays

     

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

t: ‪+44 29 2105 5300
e: info@tigerbay.co.uk
Part of the ATCORE Group
+44(0)2921 672500info@tigerbay.co.uk