Careers

Careers @ Tigerbay

We are always interested to hear from amazing people with experience in all aspects and grades of software support and production to join us.

We believe that with our exceptional technology and the right people on board we can deliver unrivalled customer satisfaction. In return we can offer a great location, flexible working hours and some of the best benefits in the sector.

Send us your CV and a covering letter detailing why you’d like to work with us to careers@tigerbay.co.uk

Strictly no agencies please.

Current Vacancies

Product Specialist - Cardiff Full Time

The Role

At Tigerbay, good customer service is one of our principal objectives, but we always strive to do better.

As a member of the Product Chapter at Tigerbay you will build close, working relationships with our customers and take direct responsibility for the management and resolution of their product queries and issues. As your Tigerbay and customer knowledge grows, you will use your unique insights to help develop and expand our Product Roadmap.

You will also work within a cross-functional Scrum team. Assisting in the development process you will help to design, build, test and deliver new product features.

Responsibilities

A Product Specialist has a varied and challenging role, you will be expected to:

  • Establish a strong knowledge of Tigerbay, our products and the market we serve.
  • Foster a close partnership with our customers.
  • Respond to and resolve customer enquiries and incidents.
  • Develop and maintain the Tigerbay FAQ and community knowledgebase.
  • Provide input to our Product Roadmap.
  • Assist the development team by replicating and documenting customer issues.
  • Act as a productive member of a Scrum team.

Reporting to

You will be part of the Product Chapter, a member of a Scrum development team and report to the Product Lead.

Due to the varied nature of the role, there are great opportunities for career progression within the Group:

  • Product Manager
  • Developer
  • Test Engineer
  • Sales & Account Manager
  • Project Manager

If this sounds like something you’d like to be a part of please get in touch by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

About Tigerbay

Launched in 2008, Tigerbay delivers a reservation and e-commerce platform for specialist tour operators.

We know technology, we know travel, and we keep a close eye on new and emerging trends to help our customers make the most of technological innovations

Based at our head office in Cardiff, our dedicated team is committed to maximising efficiency, profitability and customer experience for your business. We do this by listening carefully to your challenges and opportunities and by working closely with you to find affordable, effective solutions that will deliver ROI.

Tigerbay is part of The ATCORE Group, one of the world's leading travel tech players.

  • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

    Turquoise Holidays

     

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

  • The whole business is using Tigerbay's software to drive efficiency and put our clients at the centre of everything we do.

    Martin Randall Travel

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

t: +44 (0)2921 672500
e: info@tigerbay.co.uk
Part of the ATCORE Group
+44(0)2921 672500info@tigerbay.co.uk
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