Privacy Policy

This data privacy notice concerns Tiger Bay Software Ltd, Registered in England and Wales with Company Number 5755406, part of the ATCORE Group, registered office 353 Buckingham Avenue, Slough UK SL1 4PF, tel: +44 (0) 1753 804000, data protection registration reference ZA289356. If you have any queries regarding this policy please contact info@tigerbay.co.uk

1. Your personal data – what is it?

Personal data relates to a living individual (data subject) who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in Tigerbay’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

2. Who are we?

Tiger Bay Software Ltd (Tigerbay) is the data controller. This means Tigerbay decides how your personal data is processed and for what purposes.

3. How do we process your personal data?

Tigerbay complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: -
  • To enable Tigerbay to provide services to your business to fulfil a contract(s) made between your company and Tigerbay;
  • To keep you up to date with Tigerbay business news and events;
  • To send you information about Tigerbay products and services;
  • To track usage of our website through the use of Google Analytics and HubSpot;
  • To maintain our own accounts and records;

4. What is the legal basis for processing your personal data?

  • Explicit consent of the data subject so that we can keep you informed about Tigerbay business news and events;
  • Explicit consent of the data subject so that we can keep you informed about Tigerbay products and services;
  • Processing is necessary to fulfil a contract(s) made between your company and Tigerbay where you represent your company;
  • Processing is necessary to fulfil a contract made between you and Tigerbay;
  • Processing is necessary for carrying out legal obligations in relation to employment, social security or social protection law, or a collective agreement.

5. Sharing your personal data

Your personal data will be treated as strictly confidential.

It may be shared with selected data processors in order to fulfil the legal basis for processing, examples of which are as data processors required to fulfil a contract and data processors who fulfil e-mail marketing activity for Tigerbay.

All data processors are subject to confidentiality and we will not share your data with other third parties which are outside of the scope of the documented legal basis for processing.

6. How long do we keep your personal data?

Where you are representing your company, we will keep your details for the duration of your companies contract with us. If you leave your company or your company is no longer contracted with Tigerbay, then we will keep your details for 24 months in order to provide transparency to decisions you may have made.
If we hold your details based on your consent, we review data annually and records that are older then 24 months from when you provided your consent will be distroyed. We will ask you before the end of this period for your consent again.

7. Your rights and your personal data

Unless subject to an exemption under the GDPR or any other corporate compliance or legal requirement, you have the following rights with respect to your personal data: -
  • The right to request a copy of your personal data which Tigerbay holds about you;
  • The right to request that Tigerbay corrects any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for Tigerbay to retain such data;
  • The right to withdraw your consent at any time;
  • The right to request that Tigerbay provides the data subject with their personal data in a commonly used electronic format;
  • The right to lodge a complaint with the Information Commissioners Office.

8. Cookies

Like many other websites, we use "cookies" to help us gather and store information about visitors to our websites. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

We use the following types of cookies on our site;
  • Preference Cookie - At your request we may place a cookie to remember your preferences so that you do not need to re-enter your details (country/age and language preferences) on our gateway page. This is not suitable if you share your computer with someone else.
  • Social Sharing - This is a cookie that identifies you with social networking sites such as Facebook and Twitter and allows interaction between your activity on social networking sites and on our website through your direction, and makes your transition between the sites more seamless.
  • Content Management cookies - These are cookies required for the content management system that our web site is besed on to work.
  • Template preference cookies - These cookies are necessary for mobile sites to enable the site to look and feel the way it is intended to.
  • Site Analytics - We use Google Analytics and HubSpot to help analyse use of our website. The information used by Google Analytics is collected in an anonymous form and stored by Google for 26 months, enabling us to perform year on year comparisons. For more information about Google Analytics please click HERE For information about HubSpot please click HERE

9. Further processing

We will not use your personal data for any task other than those listed here.
Should a new unforeseen requirement arise in the future then this policy will be updated and where the Tigerbay basis for processing is based on consent, we will ask you for a new consent which covers the new requirement before processing your details for this new requirement.

10. Contact Details

To exercise all relevant rights, queries or complaints in the first instance please contact Tigerbay using info@tigerbay.co.uk. Alternatively, you can contact the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
  • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

    Turquoise Holidays

     

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

  • The whole business is using Tigerbay's software to drive efficiency and put our clients at the centre of everything we do.

    Martin Randall Travel

t: +44 (0)2921 672500
e: info@tigerbay.co.uk
Part of the ATCORE Group
+44(0)2921 672500info@tigerbay.co.uk
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