Our Platform and Services

Reservation and e-commerce platform for specialist travel

Tigerbay is an innovative platform designed specifically for specialist tour operators. Whether you require a ’complete’ end-to-end solution, or integration into an existing website, our flexible platform reacts to your requirements and evolves with your business.

The Tigerbay platform is agile, reliable and future-proofed, offering today’s specialist tour operators a dynamic, flexible solution that makes selling and managing travel bookings via multiple channels more accurate, efficient and profitable. Tigerbay can work with any digital partner and any technology platform.

Tigerbay helps you present your product clearly and simply to your customers with innovative functionality in the following key areas:

User-friendly point of sale

Maximise efficiency and customer satisfaction with Tigerbay’s intuitive platform. The sales process will be simplified and enhanced with point of sale screens which can be tailored to your brand, allowing you, your customers and your partners to make and manage tours, tailor-made, package and dynamic package bookings.

Customer management

Capture and track valuable customer data to speed up the sales process, and use it in product development and to put together targeted personalised sales and marketing campaigns. Detailed customer knowledge is key to providing the best service possible and standing out from your competitors.

Quote and booking management

Build and store customer quotes quickly and easily, and recall them at any time. Our booking management tool allows for easy additions, amendments, notes and special requirements enabling you to provide exceptional customer service.

Product management and marketing

Take control of your product range, using multiple channels and maximising offers and content. Tigerbay helps you present and promote your products – from concept through to marketing and sales – in one clear and simple environment.

Contract, inventory and yield management

Upload and manage all your commercial agreements in one place with our intuitive contract and inventory management tool. Track, report and make changes to your inventory to help with yield management decisions and to maximise profits.

Integrated Document Management System

Automatically generate tailored, branded and personalised documents, with a full version history for your records. Tigerbay understands how important it is to have quality, informative and timely documentation when creating a seamless travel experience for your customers.

Sales and purchase ledger

Take the headache out of administration, by automating your accounting processes leaving you free to focus on creating the perfect holiday for your customers.

Flexible rules engine

Define your own offering, pricing, promotions and operational checks with Tigerbay’s flexible, multi-use rules engine underpinning your business strategy.

Reporting and analysis

Create tailored, real-time reports at the touch of a button with fast access to all the data you need. Tigerbay allows you to track and measure your business performance through intelligent, user-friendly reporting.

A proven track record on implementations

We offer tailored training plans and a dedicated support team to help you make the most of everything the platform has to offer. Tigerbay has a proven track record on implementations, providing unrivalled project management and technical expertise to specialist tour operators covering all areas, from adventure to package and luxury holidays, and from accommodation-only holidays to escorted tour holidays.

Reliable, scalable, fast and flexible

Tigerbay’s open architecture for easy third party integration means it can easily flex to your requirements. The Tigerbay API gives you the ability to integrate your inventory and business processes with your other systems in a secure and standardised way. And our development/testing/release methodology means your business will benefit from a platform that is reliable, scalable, fast and flexible.

Hosting and Servicing

With two UK-based Data Centres, our hosted & managed services ensure business critical applications are available 24/7/365. Additionally our operations centre provides round the clock monitoring & incident management so your systems are continuously available.