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Jules Verne is off to a roaring start with Tigerbay

n the new system as quickly and seamlessly as possible.

As part of its requirements, Jules Verne wanted a solution that would help it manage customer data, and which included a Document Management System (DMS) that would give it the flexibility to make adjustments to itineraries and departure documentation quickly and easily. Another key area for the team was reporting, something that they had found lacking in their previous system.

Jules Verne’s sister brand, CV Villas, was already using Tigerbay and feedback was extremely positive, with team members there considering Tigerbay to be good people to work with. This along with Tigerbay’s portfolio of clients, and reputation as the leading reservations and e-commerce platform for specialist tour operators, gave the Jules Verne team the confidence that the system would be the best fit. So after an extensive review, Jules Verne finally went live with Tigerbay in October 2017, using it for all aspects of its day-to-day business.

Almost straightaway the Jules Verne sales team found Tigerbay’s user-friendly interface made it quicker and easier to handle bookings. In fact they report that bookings now take half the time they did with the previous system. It is simple to add notes, extras and make amends to bookings. Cancellations, which on its previous system used to be a long-winded process, are now actioned with a simple button click, with the team reporting that they “couldn’t believe how quick and easy it was.”

“Bookings now take half the time they did with the previous system.”

The team has seen significant improvements in customer data, with the functionality to add in notes on previous history, and link in data on customer profiles, thereby building a full, detailed profile of the customer. This helps Jules Verne provide the tailored customer service it is proud to offer.

The Document Management System (DMS) is another area where substantial improvements have been noted. The team reports that its flexibility and logical, user-friendly interface make it simple to amend itineraries and departure documentation, all of which helps provide the quality experience that Jules Verne customers expect.

Additionally, the team found that Tigerbay’s reporting functionality offers a good menu of options to provide the team with fast access to real-time data – vital to inform business decisions.

What’s more, the platform’s ease of use means that the team actually enjoy working with it, and as a result have felt empowered and inspired to try out new processes. For example, they report being able to use functions like the pre-defined notes for more than they might encounter on a day to day basis. And the task management workflow system and specifically automated tasks have completely changed the way they work, streamlining the business and strengthening communication between departments.

“Tigerbay’s day-to-day usability is fantastic. The system has helped us increase efficiency, improve accuracy and streamline our business.”

Of course, any system deployment is a big project which can be daunting for an in-house team, but Tigerbay’s Project Manager, Ollie de le Vingne, was on hand throughout the process with regular site visits, emails and phone calls. Overall, the Jules Verne staff found Tigerbay’s web-based system easy to use, and data migration from its previous system proved to be simple and straightforward. In fact, the team found there was very little training needed compared to previous implementations, and really appreciated how easy the move to Tigerbay actually was.

Debbie O’Neill, Head of Customer Experience for Jules Verne, said of the project “Tigerbay’s day-to-day usability is fantastic. The system has helped us increase efficiency, improve accuracy and streamline our business.”

 

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

    Turquoise Holidays

     

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

  • The whole business is using Tigerbay's software to drive efficiency and put our clients at the centre of everything we do.

    Martin Randall Travel

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

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e: info@tigerbay.co.uk
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+44(0)2921 672500info@tigerbay.co.uk
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