Our Customers

Trusted by industry experts

Tigerbay provides a full suite of functionality to more than  25 leading specialist tour operators, from across the industry -   tours, activities, package, tailor-made and accommodation-only.

Tigerbay works closely with each customer to develop a bespoke solution to help them market and sell their product in a manner that is best suited to them, their target audience and delivers the best ROI.

In Focus

  • Voyages Jules Verne

    Voyages Jules Verne

    Voyages Jules Verne, part of the Kuoni specialist division in the UK, operates small group escorted tours around the world. Having chosen to implement Tigerbay’s reservations platform last year, it has recently decided to move to Tigerbay’s new CMS and front-end website solution with Tigerbay’s  Digital Services team.

    Jules Verne are excited about having a single “go-to”  technology solution, one where we know that systems are integrated and we can begin a proper process of continuous digital improvement.

    Francis Torilla, Managing Director
    Sector: Tours

     

  • Ace Cultural Tours

    Ace Cultural Tours

    ACE Cultural Tours operate escorted group cultural tours. They use the Tigerbay platform to manage their group tours, customers, quotes and bookings, and to issue all documentation. Tigerbay also provides their integrated website powered by its CMS.

    Having delivered positive performance and lead generation improvements from our brochure website launched last year, the obvious next step for us is a fully transactional e-commerce website. The team will be working with Tigerbay Digital Services to establish a new My Client area and to drive simple CRM capabilities.

    Mark Atherton, Commercial Director
    Sector: Tours

  • Martin Randall

    Martin Randall

    Martin Randall operates two escorted group tour brands and manages their business activities using Tigerbay. Tours are loaded, priced and sold in the system both on and offline. The integrated websites allow customers to view detailed product information held within Tigerbay’s CMS, and then to securely book and manage bookings online.

    The whole business is using Tigerbay’s software to drive efficiency and put our clients at the centre of everything we do. We went through a thorough process of reviewing the relevant systems in the market, and found that Tigerbay was the best fit for our business. The system provides the tours functionality, integrated CMS and e-commerce capabilities we currently need, and gives us the flexibility we’d like for the future. It is easy to use, will increase efficiency, and support the high levels of care that our customers expect. We also find the Tigerbay team, led by Carl Morgan, to be very knowledgeable and professional, and are pleased to be working with them as our technology partner.

    Gary Whyte, Digital Project Manager
    Sector: Tours

     

  • CV Villas

    CV Villas

    Part of the Kuoni Specialist Group, CV Villas manage their relationships and contractual details with villa suppliers within Tigerbay’s reservations platform. All customer details are captured and stored securely with quote and booking management. CV Villas bookings can typically be complex and Tigerbay helps CV Villas manage this seamlessly, along with issuing high quality documentation, operational and accounting reports.

    Since implementing Tigerbay it takes half the time it previously did to make a new booking. It has improved efficiency and accuracy by enabling us to access all product information in one place, and the integrated DMS has helped us to generate improved documentation. Tigerbay’s interface is logical and straightforward, making staff training easy, and the Tigerbay team have been supportive, friendly and efficient.

    Angela Butler, Head of Sales and Operations
    Sector: Accommodation

  • Mark Warner

    Mark Warner

    Mark Warner uses Tigerbay’s reservations and e-commerce platform to power their whole business, using it to manage product, customers, quotes, bookings, documentation and reporting. The Mark Warner website is developed and managed by Tigerbay and powered by our CMS.

    We implemented Tigerbay in 6 months and went live as planned. The implementation was very smooth. The system is easy to use and made training straightforward. Once we started using the system we were able to customise parts of the functionality more effortlessly than we had anticipated. We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features.

    Vickie Metcalfe, Digital and Website Manager
    Sector: Packages/Activity

  • Beachcomber Tours

    Beachcomber Tours

    Beachcomber Tours create tailor-made holidays in exclusive resorts. The operator uses Tigerbay to manage their complex accommodation contracts. Amadeus integration enables tailor-made bookings for both B2C and B2B customers. All customer documentation including quotes and booking confirmations are generated using Tigerbay’s DMS. Reporting and accounting functions also take place in Tigerbay’s platform.

    We went live six months after starting the project, as planned. Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Haydn Marshall, IT Manager
    Sector: Tailor-made

  • Skiworld

    Skiworld

    Ski World uses Tigerbay’s full reservations and e-commerce platform with online booking functionality, and a post-booking B2C and B2B customer self-service tool “My Skiworld”. Advanced features allow Ski World to use a rules engine for packaging their product, managing yield and having the flexibility to update prices as necessary. Access to customer data at all stages of the quote and booking process allows them to provide great customer service. The reporting and analysis from the system provides management information for timely, informed business decisions.

    When looking for a new system, Tigerbay was the obvious choice for us. The system is user-friendly and flexible, and the team are easy to work with, knowledgeable, and have guided us through the implementation project. We have some specific system requirements which enable us to differentiate our product from others in the market, and Tigerbay has worked with us to find the appropriate solution to manage this effectively. We look forward to now benefitting from the operational efficiency and increased sales and marketing opportunities we believe the system will provide us with.

    Sarah Searson
    Sector: Activity

     

  • Turquoise Holidays

    Turquoise Holidays

    Turquoise Holidays offers luxury holidays, honeymoons and a gift list registry. It uses Tigerbay’s e-commerce platform and CMS to power a Tigerbay-developed, functionally rich website.

    Launching a new website is never easy, but it has been a pleasure to be working alongside Tigerbay. Carl Morgan and his team have kept us on the straight and narrow, and their experience, knowledge and expertise has really paid off for us with enquiries running at 25% up on last year. The site has received complimentary feedback, not only on its look and feel, but more importantly, on usability. I urge anyone contemplating a new travel site to talk to Tigerbay. I am sure we will continue to build on our relationship.

    James Bell, Managing Director
    Sector: Tailor-Made

     

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    • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

      Turquoise Holidays

       

    • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

      Ski World

       

    • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

      Beachcomber Tours

    • The whole business is using Tigerbay's software to drive efficiency and put our clients at the centre of everything we do.

      Martin Randall Travel

    • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

      Mark Warner Travel

    t: +44 (0)2921 672500
    e: info@tigerbay.co.uk
       
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    +44(0)2921 672500info@tigerbay.co.uk