About

About Tigerbay

Launched in 2008, Tigerbay’s technology and services are designed to meet the needs of today’s specialist tour operators. We know technology, we know travel, and we keep a close eye on new and emerging trends to help our customers make the most of technological innovations

Based at our head office in Cardiff, our dedicated team is committed to maximising efficiency, profitability and customer experience for your business. We do this by listening carefully to your challenges and opportunities and by working closely with you to find affordable, effective solutions that will deliver ROI. In December 2015 Tigerbay was acquired by the ATCORE Technology Group, providing investment and support from the leading supplier of high performance reservations and e-commerce platforms to the world’s largest leisure travel companies.

Our Leadership Team

  • Carl Morgan, Managing Director

    With over 13 years experience designing and delivering technology solutions, Carl Morgan has managed systems deployment for over 130 UK tour operators. A true industry one-off, he is able to balance a forensic understanding of the complexities of tour operating with a pragmatic approach to project management.

  • Ben Roseveare, Digital Services Director

    Our Digital Services division is headed up by Ben, who was recently described as a "travel industry veteran". He has a successful 20 year track record of leading the sales and marketing delivery for multiple tour operators, including Mark Warner, Exodus Travels and the Intrepid Group. Ben will challenge your way of working, the systems you have in place, and ultimately deliver improved performance solutions to your business.

  • Stuart Whyle, Operations Manager

    Stuart has a background in software development, managing infrastructure and service delivery. His role as Operations Manager is to help manage the business as we continue to grow. He is responsible for ensuring that Tigerbay is responsive to customer needs, while also keeping pace with new projects and customer opportunities.

  • Vicki Tittley, Sales Support Manager

    With a wealth of experience in travel technology, Vicki works closely with tour operators to understand how they work, gather system requirements and demonstrate how technology can make a positive impact on their operations.

  • Paul Charlton, New Business Manager

    Paul is responsible for sourcing and developing new business opportunities for Tigerbay. With over 15 years’ experience in both the tour operator and travel technology sectors, Paul has a great understanding of client needs, and is focused on developing successful, long-lasting business relationships.

     

  • Jenny Bumford, Delivery Manager

    Jenny has considerable experience in travel technology, most recently as an Implementation Consultant . She has a solid understanding of tour operator software requirements and the challenges of implementation. She has overall responsibility for project delivery, co-ordinating the development and support teams to schedule work, plan resources and provide good customer outcomes. 

     

  • Justin Clarke, Development Manager

    Justin oversees the development and testing teams, and has overall responsibility for managing processes, quality and delivery. He comes from a technical background and applies a hands-on approach to management, successfully delivering multiple large-scale complex developments to our clients.

  • Richard Hodge, Software Architect

    Richard Hodge has taken on some of the most technically complex challenges facing today's tour operators. Since joining Tigerbay he has designed systems that manage inventory control, pricing and cache management, enabling Tigerbay to provide the best-in-class solution on the market.

  • Dave Cruickshank, CEO ATCORE

    Dave joined ATCORE in 2015. With over 10 years in the travel sector, he brings a wealth of strategic, marketing, digital and commercial experience in leading global businesses and innovative start-ups. Dave's strong leadership is complemented by his expertise in developing strategic growth plans, as well as identifying industry trends and customer needs.

Our Partnerships

Partner Itt
Partner Gbg
Partner Multicom
Partner Amadeus
Partner Atas
  • The whole business is using Tigerbay's software to drive efficiency and put our clients at the centre of everything we do.

    Martin Randall Travel

  • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

    Turquoise Holidays

     

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

t: +44 (0)2921 672500
e: info@tigerbay.co.uk
   
Part of the ATCORE Group
+44(0)2921 672500info@tigerbay.co.uk