Reporting to: Operations Director

Location: Hybrid (Cardiff Office and homeworking)

Salary: Competitive salary, commensurate with experience

Hours: Full time 37.5 hours per week

Role Description

We are seeking a proactive and detail-oriented Support Analyst to join our team. This entry-level role is ideal for someone with a background in tour operations who is looking to transition into the technology side of the travel industry. The successful candidate will play a key role in supporting our clients, ensuring smooth operation of our platform, and contributing to the overall customer experience.

Backed by Travelsoft, Tigerbay is set for growth - this is a unique opportunity to be part of that story.

Key Responsibilities

• Provide 1st line support to customers via ticketing system and phone calls.
• Evaluate ticket impact and urgency, gathering necessary information for each type of request.
• Keep customers informed of progress and updates regarding their tickets.
• Foster strong relationships with Tigerbay customers to deliver personalised support.
• Test product functionality and replicate user scenarios to better understand customer needs and issues.
• Assist in creating and maintaining support documentation, knowledge base articles, and FAQs.
• Demonstrate self-sufficiency in task management, adept at identifying and prioritising tasks, and possessing the experience to recognise the appropriate moments to seek input from colleagues or managers.

Experience and Skills Required

• Experience in a customer support or help desk role.
• Experience of working in a Tour Operator business is desirable.
• Strong troubleshooting skills with the ability to analyse and resolve complex technical issues.
• Excellent customer service and communication skills.
• Experience with support ticketing systems and remote support tools.
• Ability to work under pressure and manage multiple priorities.
• Strong attention to detail and commitment to delivering high-quality support.
• A keen interest in SAAS Technology, is advantageous.

Why Work with Us?

We believe that with exceptional technology and the right people, we can deliver unrivalled customer satisfaction.

Tigerbay is a Cardiff-based technology business, creating online systems for the travel industry.

We have developed a supportive and passionate culture, united behind our shared goals for the business and our clients. 

As we grow, we relish the chance to build our team with talented and highly skilled people who can contribute to the company’s future development. 

We value the contribution and success of every employee, investing in their personal and professional development through ongoing nurturing and mentoring.  

We offer an impressive benefits package, which includes a 5% contributory pension, private medical insurance, permanent health insurance and flexible workings hours.

Apply now

To apply for any current position, please email your CV and covering letter indicating why you are interested to This email address is being protected from spambots. You need JavaScript enabled to view it.

Reporting to: Operations Director

Location: Hybrid (Cardiff Office and homeworking)

Salary: Competitive salary, commensurate with experience

Hours: Full time 37.5 hours per week

Role Description

As a Product Owner, you will be the voice of the customer and the bridge between business needs and technical execution. You will contribute to the product backlog, define user stories, and collaborate with cross-functional teams to deliver features that align with the Tigerbay product and our customers strategic goals.

Backed by Travelsoft, Tigerbay is set for growth - this is a unique opportunity to be part of that story.

Key Responsibilities

• Translate customer business goals into clear product deliverables.
• Create and maintain product documentation, user guides, and training materials.
• Support the rollout of new features and updates.
• Write detailed user stories and acceptance criteria.
• Assist in resolving product-related queries and issues, escalating where necessary.
• Support onboarding and training activities for new clients and users.
• Collaborate across all teams to ensure timely and high-quality delivery.
• Participate in sprint planning, reviews, and retrospectives.

Experience and Skills Required

• Proven experience as a Product Owner in a SaaS environment, ideally within travel technology or a related sector.
• Strong understanding of Agile methodologies and the product development lifecycle.
• Ability to translate technical concepts into user-friendly language
• Excellent communication, organisational, and stakeholder management skills.
• Strong understanding of travel industry workflows and challenges is de

Why Work with Us?

We believe that with exceptional technology and the right people, we can deliver unrivalled customer satisfaction.

Tigerbay is a Cardiff-based technology business, creating online systems for the travel industry.

We have developed a supportive and passionate culture, united behind our shared goals for the business and our clients. 

As we grow, we relish the chance to build our team with talented and highly skilled people who can contribute to the company’s future development. 

We value the contribution and success of every employee, investing in their personal and professional development through ongoing nurturing and mentoring.  

We offer an impressive benefits package, which includes a 5% contributory pension, private medical insurance, permanent health insurance and flexible workings hours.

Apply now

To apply for any current position, please email your CV and covering letter indicating why you are interested to This email address is being protected from spambots. You need JavaScript enabled to view it.

Reporting to: Operations Director

Location: Hybrid (Cardiff Office and homeworking)

Salary: Competitive salary, commensurate with experience

Hours: Full time 37.5 hours per week

Role Description

We are looking for a strategic and customer-focused Product Manager to join our team. This role is central to shaping the future of the Tigerbay platform, ensuring it meets the evolving needs of tour operator customers. The ideal candidate will have a strong understanding of the travel industry, particularly tour operations, and a passion for delivering impactful digital solutions.

Backed by Travelsoft, Tigerbay is set for growth - this is a unique opportunity to be part of that story.

Key Responsibilities

• Define and manage the product roadmap in alignment with company strategy and customer needs.
• Collaborate with cross-functional teams including development, design, support, and sales to deliver high-quality product features.
• Conduct market research and competitor analysis to identify opportunities for product innovation and improvement.
• Gather and prioritise product requirements from internal stakeholders and external clients.
• Lead sprint planning and work closely with development teams to ensure timely and effective delivery.
• Continuously iterate and improve the product based on data and feedback.
• Act as the voice of the customer, advocating for usability, functionality, and value.
• Assist in the creation of product documentation, user guides and training materials.
• Support onboarding and training activities for new clients and users.
• Support the rollout of new features and updates

Experience and Skills Required

• Proven experience in product management, ideally within a SaaS or travel technology environment.
• Strong understanding of tour operator workflows and travel industry dynamics.
• Excellent communication and stakeholder management skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Familiarity with Agile methodologies and product management tools
• Ability to balance strategic thinking with hands-on execution.
• A collaborative approach and a passion for solving real-world problems through technology.

Why Work with Us?

We believe that with exceptional technology and the right people, we can deliver unrivalled customer satisfaction.

Tigerbay is a Cardiff-based technology business, creating online systems for the travel industry.

We have developed a supportive and passionate culture, united behind our shared goals for the business and our clients. 

As we grow, we relish the chance to build our team with talented and highly skilled people who can contribute to the company’s future development. 

We value the contribution and success of every employee, investing in their personal and professional development through ongoing nurturing and mentoring.  

We offer an impressive benefits package, which includes a 5% contributory pension, private medical insurance, permanent health insurance and flexible workings hours.

Apply now

To apply for any current position, please email your CV and covering letter indicating why you are interested to This email address is being protected from spambots. You need JavaScript enabled to view it.

Reporting to: Operations Director

Location: Hybrid (Cardiff Office and homeworking)

Salary: Competitive salary, commensurate with experience

Hours: Full time 37.5 hours per week

Role Description

We’re looking for a proactive and strategic Knowledge Manager to lead the design and rollout of a company-wide knowledge management framework. This pivotal role will shape how knowledge is captured, organised, and shared across the business and customers, driving operational efficiency, sparking innovation, and enabling smarter use of AI throughout the organisation.

At Tigerbay, our agile team builds and maintains a trusted web-based SaaS platform that powers operations for leading specialist tour operators.

This role is ideal for an experienced knowledge professional or an experienced Tour Operator professional, who’s ready to make a meaningful impact within a small, collaborative team.

Backed by Travelsoft, Tigerbay is entering an exciting growth phase, and this is a unique opportunity to help shape that journey.

Key Responsibilities

• Design and implement a knowledge centre for the Tigerbay platform.
• Develop and maintain a centralized knowledge repository that is accessible, secure, and scalable, that both staff and customers can use.
• Process new documents for each scheduled release of the software
• Collaborate with departments to document workflows, best practices, decisions, and lessons learned.
• Ensure knowledge assets are structured in ways that support AI integration and automation.
• Promote a knowledge-sharing culture through training, tools, and incentives.
• Monitor and evaluate the effectiveness of knowledge management initiatives and continuously improve them.

Experience and Skills Required

If you are from a Knowledge background:

• Proven experience in knowledge management, information architecture, or a related field.
• Strong understanding of knowledge capture methodologies and digital tools.
• Familiarity with AI technologies and how structured data supports machine learning and automation.
• Excellent communication and collaboration skills.

Ability to work independently and drive cross-functional initiatives.

If you are from a Tour Operator background:

• Knowledge of the departments and processes in Tour Operating businesses.
• Have worked in one or more of these departments.
• Experience of using platforms similar to
• Excellent writing, communication, and collaboration skills.
• Ability to work independently and drive cross-functional initiatives.

If you have experience in one of these areas, with an appetite to learn the other, we would like to hear from you.

If you have experience in both above backgrounds, we are extremely keen to hear from you.

Why Work with Us?

We believe that with exceptional technology and the right people, we can deliver unrivalled customer satisfaction.

Tigerbay is a Cardiff-based technology business, creating online systems for the travel industry.

We have developed a supportive and passionate culture, united behind our shared goals for the business and our clients. 

As we grow, we relish the chance to build our team with talented and highly skilled people who can contribute to the company’s future development. 

We value the contribution and success of every employee, investing in their personal and professional development through ongoing nurturing and mentoring.  

We offer an impressive benefits package, which includes a 5% contributory pension, private medical insurance, permanent health insurance and flexible workings hours.

Apply now

To apply for any current position, please email your CV and covering letter indicating why you are interested to This email address is being protected from spambots. You need JavaScript enabled to view it.

Reporting to: Technical Director

Location: Hybrid (Cardiff Office and homeworking)

Salary: Competitive salary, commensurate with experience

Hours: Full time 37.5 hours per week

Role Description

As part of our experienced team, you will ensure that software of quality is delivered to our customers. You will play a key role throughout our agile development lifecycle, working to define, design, build and deliver new customer features. Alongside new feature development you will help to ensure that the existing platform continues to function as intended.  

The Tigerbay platform, hosted on Azure, has an extensive web based front end and a comprehensive restful API and you will help to develop and support these components.  

This role would suit a graduate or junior developer, who is keen to make a difference as part of a small development team. Attention to detail and a passion for quality are key characteristics.   

Backed by Travelsoft, Tigerbay is set for growth - this is a unique opportunity to be part of that story.

Key Responsibilities

You will join an Agile team and working closely with a senior developer you will help to ensure your teams goals are achieved. You will develop robust, well tested and fully documented features that advance the Tigerbay platform.  You will also work with our Product Specialists to investigate and fix problems in production environments. 

Working with your team you will directly engage with our customers. Discussing problems, designing solutions and demonstrating completed features. This communication is vital to ensure we continue to deliver software of quality that fulfils our customer’s needs. 

Useful Experience and Skills

Microsoft products have always formed the bulk of our tech stack. Our platform is written in dotnet and hosted on Azure where we make use of a broad range of their services.  

Some experience of the following is desirable: 

• Web application development (preferably C#, Blazor, dotnet) 
• SQL   
• Git 
• Cloud platforms (preferably Azure) 

The ability to work with others and a desire to learn new tools and techniques is essential. 

Why Work with Us?

We believe that with exceptional technology and the right people, we can deliver unrivalled customer satisfaction.

Tigerbay is a Cardiff-based technology business, creating online systems for the travel industry.

We have developed a supportive and passionate culture, united behind our shared goals for the business and our clients. 

As we grow, we relish the chance to build our team with talented and highly skilled people who can contribute to the company’s future development. 

We value the contribution and success of every employee, investing in their personal and professional development through ongoing nurturing and mentoring.  

We offer an impressive benefits package, which includes a 5% contributory pension, private medical insurance, permanent health insurance and flexible workings hours.

Apply now

To apply for any current position, please email your CV and covering letter indicating why you are interested to This email address is being protected from spambots. You need JavaScript enabled to view it.