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Introducing Stuart Whyle, our new Operations Manager

What did do you do prior to Tigerbay?

I have a background mainly in software development, working with organisations that provide bespoke systems. I have worked with a variety of companies like Galileo’s GDS, to telecoms and embedded systems. Recently I have also been involved in managing infrastructure and service delivery – so I have a good appreciation of building new systems, taking them live and then supporting them.

What attracted you to Tigerbay?

It’s clear that Tigerbay is growing. The acquisition by ATCORE Technology Group Ltd is an endorsement of Tigerbay’s product offering and their recognized strength within their market sector. And it is also clear that ATCORE want Tigerbay to continue to flourish within that space. I was also impressed with what Tigerbay has achieved – building a product suite, from a small client base, to the capabilities that are recognized by companies like Mark Warner and Simpson Travel. The clients like the flexibility of the system that allows it to be tailored to their needs.  

What is your role and why is it important to Tigerbay?

My role as Operations Manager is to help with the management of the business as we continue to grow. Carl, our Managing Director, is looking for a safe pair of hands while he is out of the office. He wants to know that we are responsive to our customers’ needs, dealing with any issues on their production systems while also keeping pace with new projects and customer opportunities.

What are your key objectives for the next 12 months?

There are some short to medium term objectives that I am looking at. Initially, I am looking at the Support function to make sure that we give excellent customer service. We've also just moved offices, so we needed to make sure that was as seamless as possible for our customers. 

We've also just kicked off a large project, so I am keen to support that and ensure that we get off to a good start.

Recruitment is also at the top of my agenda. Getting the right fit for a small, talented and growing company.

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

    Turquoise Holidays

     

t: +44 (0)2921 672500
e: info@tigerbay.co.uk
Part of the ATCORE Group
+44(0)2921 672500info@tigerbay.co.uk