Latest News

Tigerbay continues to grow and enhance its tour operator platform

Since acquisition by the ATCORE Technology Group in December last year, Tigerbay has seen further investment, not only in its product, but also in the people needed to drive that product forward, and to continually improve customer service.

Earlier this year, the company launched a new generation CMS, integrated within the sales and management system, providing greater flexibility for web design. Since then the company has gone on to invest research and development time in enhancing functionality for operators working in both the tours and FIT/tailor-made segments of the market.

Key new features include comprehensive costing and pricing tools for tours, as well as features to efficiently manage quote and booking amendments for operators putting together tailor-made itineraries. Tigerbay believes these types of new enhancements continue to help operators improve efficiency, along with the service they provide to their customers, whether online or via call centres.

In the last two months the team has grown to include an experienced Business Analyst, Delivery Manager, Support Analyst and two additional Developers. Carl Morgan, MD,  says “the growth in our team is in line with the growth of our customer base, and also gives us more capacity to continually improve the way we support existing customers”.

Tigerbay continues to follow its plan of steady customer growth with two new installation projects underway and a further three projects about to start, following recent new customer signings.

Cardiff-based Tigerbay provides a sales and management platform for specialist tour operators. Tour operators using this technology include Beachcomber Tours, Mark Warner, Sunvil, and Martin Randall Travel. Led by MD Carl Morgan, the company prides itself on being a younger, innovative and dynamic player in the market of travel technology for tour operators.

  • Tigerbay’s day-to-day usability is fantastic. Bookings now take half the time they did with the previous system. It has helped us increase efficiency, improve accuracy and streamline our business.

    Debbie O’Neill, Head of Customer Experience, Voyages Jules Verne

  • Tigerbay guided us through a smooth implementation. The team are very knowledgeable and through constant communication they helped us prioritise appropriately to ensure the initial installation project went well.

    Beachcomber Tours

  • The intuitiveness of the Tigerbay system is one of its key assets; and the simplicity of the back office allows new staff members to be trained quickly and accurately. Tigerbay has also given us the flexibility to be able to offer targeted promotional campaigns online which have proven popular with both trade and direct clients.

    Ski World

     

  • We work closely with Tigerbay on a regular basis. Our website is continually evolving and improving with exciting new features. We implemented Tigerbay and went live as planned. The system is easy to use and made training straightforward.

    Mark Warner Travel

  • We are thrilled with our new website. It is much quicker and easier to use. The responsive design functionality is in keeping with the clean, fresh, new look and feel of the website, which also looks great on mobile and tablet. We are so excited and are looking forward to seeing more results coming through over the next few months.

    Turquoise Holidays

     

t: +44 (0)2921 672500
e: info@tigerbay.co.uk
Part of the ATCORE Group
+44(0)2921 672500info@tigerbay.co.uk