Transun Go Live with TigerBay Website
Tablet friendy with finger sized links and buttons.
Conversion targets doubled from day 1 of launch...it doesnt get much better than this...see for yourself...
Ski France come back for more!
A fresh look with loads more functions, Ski France rely on TigerBay for a second website in 4 years. Check it out for yourself...
International Travel Connections sign up with TigerBay for a new online brand.
Watch this space for news of the launch of the new site.
Ramblers Holidays sign up with TigerBay for a new online booking process.
Watch this space for news of the launch of the new site.
Alpine Elements sign up with TigerBay for a new online presence.
Watch this space for news of the launch of the new site.
Transun sign up with TigerBay for a new online presence.
Watch this space for news of the launch of the new site.
Classic Collection Holidays new site is live!
Check it out for yourself...
Mark Warner Go Live!
Booking with Mark Warner just got easier.
Fast, powerfull searching of the complete Mark Warner product range was the goal.
Check it out for yourself...
Cyprus Paradise goes live!
The popular Northern Cyprus website is now powered by TigerBay's CMS.
Muhammet Yasarata, Managing Director, said, "We knew TigerBay had the knowledge and experience to make www.cyprusparadise.com perform in the way we want it to. It was the ease of the implementation which really surprised us. TigerBay's 'listening' skills, easy to use software and responsive support, landed the project on time. We can now concentrate on creating new targets without worrying about technology."
There are more projects in development, news coming soon.
Specialist catered ski and snowboard chalet company Snow Chateaux have launched their new TigerBay developed website.
The new site offers a hand-picked selection of picture postcard, high altitude ski chalets, in some of the most popular resorts across the French Alps. Building on an already strong online presence, the new site offers an improved look and feel, clearer navigation and new functionality and was built with the flexibility to develop the site’s core functions still further. Live pricing and availability searching, together with online booking and payment, will be added to the site early in 2012. The need to quickly and easily update content was a key aim for SnowChateaux and full site control is provided by TigerBay’s own specialist travel industry CMS and admin system, TourOS. The development of the site also focused strongly on balancing SEO priorities with user friendliness.
Dan Evans, Director at SnowChateaux said “We’ve worked hard over the past few years to develop our online presence so we had to be absolutely sure that the new website built on our strengths and delivered on our key objectives. We’ve had no regrets about deciding to commission TigerBay to deliver the new site. They’ve exceeded our expectations and we’re delighted with our new site. We’re looking forward to building the site with TigerBay still further over the next twelve months and beyond.”
TigerBay has developed and launched a new website for start-up company Holiday Designers - offering diving, spa and golfing holidays to destinations across the globe.
Offering a modern, clean design and excellent navigation, the site was designed to showcase the high quality destinations and specialist holidays on offer on the site. Each location section of the site benefits from a carousel of panoramic images and provides tabbed access to a wide range of content including interactive maps. The site offers a country, resort and hotel level search facility for accommodations. As with all TigerBay sites, the site is supported by TigerBay's specialist TourOS administration and cms software.
Dan Lion, Director of Holiday Designers said “We entered the project with limited experience of website development and TigerBay have been exceptional in handling all of the hurdles that come with building a website from scratch. Their expertise, patience and assistance throughout the process has been invaluable and I would have no hesitation in recommending their services. Most importantly, we’re very pleased with our new website and the feedback from our clients has been great.” Dan added “We’re looking to the future with real confidence now. The new website and working with TigerBay play an integral part of our plans.”
Holiday Designers intend adding full live price and availability search to the site together with online booking in 2012.
The competition was strong, but TigerBay eventually became the provider of choice for Richard Wimms, Managing Director, The Vacations Group.
Richard selected TigerBay over other website providers because, "TigerBay are strong in three key areas which are crucial for my business; Tour Operator knowledge, a track record in transactional websites and experience in our back office system."
We will update this news page when the new site goes live towards the end of this year.
TigerBay is very excited that Cyprus Premier have chosen us as their website provider.
The Northern Cyprus specialists have several strong, successful, brands and require a web platform to out perform their competition. We are very much up for the challenge and we will update this news page as those sites go live.
New Cricketer Holidays website launched
Cricketer Holidays have launched a new TigerBay developed website - offering holidays and tours across the globe.
With a new look and a wide range of new functions, the site offers Cricketer clients a greatly enhanced website experience. The site offers live searching, pricing, booking and payment; tour specific reviews; picture slideshows, an easy-steps booking process as well as a client area for invoice review and balance payments. The site is backed by TigerBay's specialist TourOS software. Built for the travel industry, TourOS provides Cricketer Holidays with control over all content on site.
Greek island specialist Island Ambience have launched an exciting new website - developed by TigerBay.
The new site offers a wide portfolio of hotels, villas, village houses, apartments and studios across four of the most renowned Greek holiday destinations - Crete, Samos, Alonissos and Skopelos. The new Island Ambience site brings together the Island Ambience and Cretan Ambience brands.
The new site offers live availability searching, pricing and booking. The new design and intuitive navigation allow quick access to location and accommodation pages as well as interactive mapping. Automated offers highlight low price deals and provide one-click access to live searching. In addition, the one-stop basket / payment page offers a speedy booking process. The Island Ambience site offers well presented interactive pages and a relaxed browsing experience for Island Ambience customers to book from a wide range of first class accommodation.
TigerBay has built a new, powerful website for Mistral Holidays offering a range of holidays, tours and weekend breaks in France, Italy, the UK and beyond.
The new site offers a completely new look and feel, a more user friendly approach to searching and browsing holidays and provides significant new functionality, including live availability and pricing searches. Online booking will be added to the new site in the coming weeks.
Managing Director of Mistral Holidays, Steve Dinsdale, said: “We had a clear set of requirements for our new website and TigerBay helped us work through how best to achieve those aims. From project inception to website launch, it’s been a pleasure working with TigerBay and we’re delighted with our new website – it marks a significant step forward for the company.” Steve added: “We’re also pleased with the CMS system they’ve put in place to support it – it allows us the control over the website that we wanted. We’re pleased with what we’ve achieved so far with TigerBay, and we’re very confident about our future work with them – to further strengthen and build our online presence.”
Welcoming the launch of the new site, Rhodri Evans, Managing Director of TigerBay, said: “The new site showcases Mistral’s range of holidays and really puts the user in control of their experience on the website. We’re looking forward to adding online booking and payment to the site in the near future. The site really shows the power of the admin system TigerBay has built to support travel industry websites – it not only gives out clients control over their own websites, but also affords them the functionality and flexibility to build and develop their sites as needs and objectives change.”
North Wales based Mistral Holidays have been arranging holidays for thousands of local and national newspaper readers since 1993. Mistral’s dedicated team of professionals offer their clients a wealth of experience in arranging tailor made air, coach and self drive holidays. The destination portfolio is broad, with holidays to the United States, the UK, France, Italy, Spain and beyond. The new site can be found at www.mistralholidays.co.uk For more information, contact Carl Morgan on 029 20647011 or email TigerBay at firstname.lastname@example.org
Probing questions for Rhodri as TigerBay make an important decision
After expanding its team of travel software specialists and setting out its ambitious development plans for a new, industry leading, back-office system, it would be fair to say 2011 has already proved an eventful and productive one for TigerBay Software. Here, the company’s Managing Director, Rhodri Evans, answers many of the questions raised by friends and colleagues in the industry since the company’s successful exhibition earlier this year at the Travel Technology Show in London.
The UK travel technology market is quite crowded - what makes TigerBay different?
There are two things;
First, we are not just building a better back-office system.
The fundamental vision of TigerBay is to build web systems which are predominately consumer-driven, and propel the travel industry to where many other UK industries are. A great example is retail, the websites of Amazon and Tesco are not just shopping carts, they are powerful applications which drive both customer server and, crucially, revenue. That's what TigerBay has been doing for the past few years, capitalising on the modern customers high expectations of a website.
The second differentiator is technology. Internet-time moves very fast and the tools available to us now mean that we can leverage the experience of TigerBay to rapidly develop a new-age system far quicker than anything that has gone before.
You mentioned there the experience of the TigerBay team - How important is that?
The UK is littered with examples of companies that have tried to enter this market with new products that either took many years to complete or simply didn't work - and in some cases both. Their failing wasn't usually due to lack of resources, in many cases it was too many resources, very large teams and budgets. But what they lacked was experience of success.
TigerBay has only 4-5 people who are driving the system. But every one of them is hand-picked and has proven experience of delivering successful new product into the market. Having a really small team means that we can move very quickly, and that's not just an advantage over our competitors, it's critical because our clients demand it.
Until now TigerBay has built its website on top of existing back-office systems from other suppliers - is that changing?
Yes. We are building our own back-office system.
So that effectively propels you into the big-time, taking on Anite and Comtec?
That's an interesting question because we don't really see it that way.
TigerBay is a web systems company. Our goal is firstly to delivery increased income for our customers and then reduce overhead with really efficient back-office systems. But we achieve those goals in that order of priority, with increased income first, followed by efficient back-office.
When you say increased income, do you mean having an effective booking and SEO, those sorts of things?
Both of those are important, and we handle them both to a very high level. But we know that the Travel industry throws up a whole load of complications which are very different from other on-line transactions and sometimes that means subtle things are really important. A great example is the sheer importance of the transaction. Buying a book will never have the same emotional value as buying a holiday - and interestingly, buying a honeymoon online takes the emotional commitment to a whole new level - so it's really important to use every opportunity to remind the customer exactly what they're about to purchase, but without seeming to nag.
One of the areas where we're seeing a lot of work in is self-service. Initially our customers where interested in this as a cost-reduction tactic, but now it's seen as providing a far better means of customer support.
How does that work?
Well, some customers simply don't want to pick-up the phone to confirm administrative details, they are concerned that they might have to wait on hold and would actually prefer to use the internet at their own pace. That's a good example of how the internet is changing. If you go back ten years to the start of Amazon.com, the USP was price. A visit to Amazon today is an entirely personalised experience. Sure, you can still buy cheap books, buy you are just as likely to be offered specific technology or household products chosen by Amazon based on your previous browsing history. That sort of functionality is only possible because of internet technology, and it's using technology to drive income.
With all this focus on web systems, why are TigerBay building a back-office system at all? Why don't you just stick to building websites?
Because we're starting to reach the limits of what we can achieve using other suppliers’ technology. The "Internet Time" that I referred to before is relentless and our customers are demanding more and more. The existing systems are good and reliable, but we feel that we need to start breaking away from them if we are going to be able to deliver what the industry needs.
But won't that change TigerBay? Won't you lose the drive to deliver better internet solutions if you have a back-office system?
We don't think so. The back-office is a platform for us to build our systems onto. Don't get me wrong, we are building the very best back-office system that the UK has seen. But no Tour Operator will make a 6-figure investment in any system just because it has a really neat Flight Manifest or a super-fast invoicing system.
Does that mean that you see the back-office systems as a necessary evil?
No, I wouldn't go that far. Like I've said, back-office systems are critical to delivering efficient processes and reducing overheads. Also, in an increasing number of cases they will also provide customer service in entirely new ways.
We think that there is plenty of opportunity for innovation in the back-office too. Traditionally the areas of back-office which cause most frustration are the training overhead and the flexibility of the system to adapt to the demands of new products, and in particular commercial changes for things like price reductions. So our intention is to build a back-office system which can be picked-up and used with the minimum of training and support. But, for most customers, it’s the website, not the back-office that's most important.
But surely that means it will be lacking in functionality, and not the heavyweight system that some of the larger Tour Operators need? Are you claiming to be able to do something no-one else has?
A few years ago that might have been true, but the changes in the internet are happening at such a pace that it’s now possible to build very functional systems that don't behave in an overly complex way. I've mentioned some examples already, including Amazon. Two other sites which have very simple approaches to usability are Facebook and Wordpress. I've also been impressed with Salesforce.com – it’s managed to change the model for providing enterprise (or business-strength) systems.
For more information about TigerBay Software, contact Carl Morgan on 029 20647011 or email us at email@example.com
The TigerBay strategy is to grow the business with the best people possible.
Carl Morgan has joined TigerBay as Product Director.
Carl has worked with more than 100 tour operators during his time as Product Manager of the Travelink product. Carl has first hand experience of implementing systems and solutions into businesses ranging from a few hundred passengers to over 700 thousand passengers.
Carl can be contacted on email; firstname.lastname@example.org or on 02920 647011
The Telegraph and tour specialists Travel Editions and have launched a
new Telegraph TravelShop website developed by TigerBay Software.
The site offers access to a wide range of holiday tours spanning three continents over thirty tour options are available in destinations ranging from the UK and France to Cuba and India. The new site offers live online availability and pricing searches as well as online booking and payment.
Managing Director of Travel Editions, John Dryden, said "The development of the new site has gone very smoothly and we’re delighted with the end product. We’ve received very positive feedback from existing customers and from new clients.’ John states that his company are looking forward optimistically with their online development plans, ‘We’re very positive about our online future and we’re delighted to be working with TigerBay to take our aims forward."
Tour specialists Travel Editions have launched a new TigerBay Software
The new Travel Editions website offers a range of advanced functionalities including live pricing, availability, booking and payment, interactive maps, tour specific testimonials, easy-steps booking process, newsletter email capture and part payment options. The site also benefits from an online community module allowing customers to register with the website and to upload images and share comments on their tour.
Managing Director of Travel Editions, John Dryden, said "We're delighted with the new site and the new functionality. We're always keen to developed new ways to interact and build our relationships with our customers and the online community allows us to take that aim a step forward. It has been a pleasure working with TigerBay Software to take the site to launch and we're looking forward to working with them to develop the site still further with new functions. I wouldn't hesitate to recommend TigerBay services".
Ski holiday specialist Erna Low has launched a brand new website
developed by TigerBay Software.
With a wide range of world renowned ski destinations, Erna Low commissioned TigerBay to develop a new site that offers user friendly navigation as well as booking and payment facilities. The new site delivers a variety of advanced functionality including live pricing, availability, booking and payment as well as interactive mapping. The site also offers integrated ski extras, making the Erna Low website a one stop shop for ski holidays.
Technical Manager at Erna Low, John Ward, said "It was clear from the outset that TigerBay specialise in holiday websites and we always felt they were on top of their brief. We were anticipating some turbulence switching from one site to a new one, but the process has gone very smoothly." John added "TigerBay delivered for us and we'd have no hesitation in recommending their services. We're very pleased with the site, the new functionality has taken the website to a new level. The site’s clear layout and improved search and booking processes have resulted in a noticeable increase in online bookings and we’re delighted with the end product."
SkiFrance have launched an interface with Ski Holidays Extras on their
TigerBay developed website making the SkiFrance website a complete one
stop shop for ski holidays.
With the site already offering live flight and accommodation booking facilities, the new service adds the option to select from a full range of ski and snowboard extras, including ski hire, ski passes, boot hire, airport transfers and ski school. For the first time, everything an agent needs to build a complete ski holiday can be booked at the same time on the same website in a single transaction.
Head of Sales at SkiFrance, Phill Morris-Simpson, said "This is a major step forward for SkiFrance in further developing our online presence and in delivering an even better website experience for our clients. The launch of the new service will allow agents to book every single aspect of a ski holiday in one place, including no frills flights, an extensive selection of accommodations, together with a wide range of ski and snowboard extras."