What did you do prior to Tigerbay?
I have worked in travel and travel technology for a number of years. I started working for a large tour operator after university, in numerous roles from administration and sales to Training Manager. I gained valuable hands-on experience of tour operating. This experience and knowledge allowed me to transfer into travel technology where I have been working for the past 6 years as an Implementations Consultant for a travel software company. This role saw me facilitating the implementation of a reservations system into tour operators of various sizes in both the UK and abroad, which included providing consultation on the product, preparing and delivering training, and liaising internally and externally on projects. My experience has given me a solid understanding of various tour operator software requirements and the challenges of implementation.
What attracted you to Tigerbay?
I've been following Tigerbay's progress over the last few years and have seen it go from strength to strength. The recent acquisition by ATCORE highlights the great work Carl and the team have achieved, and signifies the next phase of the Tigerbay journey, so, for me, it was a perfect time to join the company.
What is your role and why is it important?
At Tigerbay, it's vitally important we effectively manage our resources to provide an excellent customer experience, and to ensure continuing commercial success. My role as Delivery Manager is to be the person with overall responsibility for project delivery, co-ordinating with the development and support teams to provide good customer outcomes, as well as short-, medium- and long-term work scheduling and resource planning.
What are your key objectives for the next 12 months?
Initially, I intend to familiarise myself with Tigerbay's scheduling process and get to know some of our existing projects and customers. In the longer term, I look forward to working on new projects with new customers.
