Since acquisition by the ATCORE Technology Group in December last year, Tigerbay has seen further investment, not only in its product, but also in the people needed to drive that product forward, and to continually improve customer service.
Earlier this year, the company launched a new generation CMS, integrated within the sales and management system, providing greater flexibility for web design. Since then the company has gone on to invest research and development time in enhancing functionality for operators working in both the tours and FIT/tailor-made segments of the market.
Key new features include comprehensive costing and pricing tools for tours, as well as features to efficiently manage quote and booking amendments for operators putting together tailor-made itineraries. Tigerbay believes these types of new enhancements continue to help operators improve efficiency, along with the service they provide to their customers, whether online or via call centres.
In the last two months the team has grown to include an experienced Business Analyst, Delivery Manager, Support Analyst and two additional Developers. Carl Morgan, MD, says “the growth in our team is in line with the growth of our customer base, and also gives us more capacity to continually improve the way we support existing customers”.
Tigerbay continues to follow its plan of steady customer growth with two new installation projects underway and a further three projects about to start, following recent new customer signings.
Cardiff-based Tigerbay provides a sales and management platform for specialist tour operators. Tour operators using this technology include Beachcomber Tours, Mark Warner, Sunvil, and Martin Randall Travel. Led by MD Carl Morgan, the company prides itself on being a younger, innovative and dynamic player in the market of travel technology for tour operators.